Privacy Policy

Last updated: January 2026

Royalreels (royalreels-game.com) takes your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Who We Are

Royalreels operates royalreels-game.com. When you use our website, create an account, or contact our support team, you're sharing information with us. We're committed to handling that information responsibly and transparently.

2. What Information We Collect

We collect personal information that's necessary to provide our services. This includes:

• Your full name, date of birth, and contact details (email address, phone number)
• Residential address for identity verification purposes
• Payment information, including deposit and withdrawal transaction records
• Government-issued ID documents when required for Know Your Customer (KYC) verification
• Account activity, betting history, and gameplay data
• Device information, IP address, and browser type when you visit our site
• Communications you send to our customer support team

3. How We Use Your Information

Your information is used to run your account and deliver our services properly. Specifically, we use it to:

• Verify your identity and confirm you meet the minimum age requirement of 18 years
• Process deposits, withdrawals, and other financial transactions
• Detect and prevent fraud, money laundering, and other illegal activity
• Meet our legal and regulatory obligations
• Send you account-related communications and, where you've opted in, promotional offers
• Improve our website and services based on how you use them
• Provide responsible gambling support and enforce any self-exclusion requests

4. Australian Privacy Principles

We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). You have the right to access the personal information we hold about you, request corrections if anything is inaccurate, and ask us to explain how your data is being used. To make any of these requests, contact us at [email protected].

5. Disclosure of Your Information

We don't sell your personal information to third parties. Full stop. We may share your information with:

• Payment processors and banking partners to handle your transactions
• Identity verification and fraud prevention service providers
• Regulatory authorities or law enforcement agencies where required by law
• Our technical service providers who help us operate the website, under strict confidentiality agreements

Some of these third parties may be located outside Australia. Where that's the case, we take reasonable steps to ensure your information is protected to a standard consistent with the APPs.

6. Data Security

We use industry-standard security measures to protect your personal information, including SSL encryption for data in transit and secure storage systems. No online system is completely foolproof, but we take every reasonable precaution to keep your data safe.

7. Data Retention

We keep your personal information for as long as your account is active and for a period afterwards as required by law or legitimate business purposes. Financial and identity records may be retained for up to seven years in line with Australian anti-money laundering requirements.

8. Cookies

We use cookies and similar tracking technologies on our website. For full details, please read our Cookie Policy.

9. Marketing Communications

If you've opted in to receive promotional emails or messages from us, you can unsubscribe at any time by clicking the unsubscribe link in any email or contacting our support team. We won't send you unsolicited marketing once you've opted out.

10. Complaints

If you believe we've mishandled your personal information, please contact us first at [email protected]. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date. We encourage you to check back periodically.

12. Contact Us

For any privacy-related questions or requests, reach us at [email protected] or through the contact form on our website.

Gambling can be addictive. If you need support, contact Gambling Help Online at www.gamblinghelponline.org.au or call 1800 858 858. 18+ only.